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File a Complaint

The Americans with Disabilities Act provides an important tool to fight discrimination: filing a complaint with an appropriate federal agency. This page outlines the steps to get you started.

Who You Can File a Complaint Against

If you believe that you or someone else was discriminated against based on a disability, you can file an Americans with Disabilities Act (ADA) complaint against:

  • a state government or local government, such as a:
    • public hospital
    • public school
    • other state or local government program
  • a private business that serves the public, such as a:
    • restaurant
    • doctor’s office
    • shop
    • hotel

Where and How to File Your Complaint

The nature of your complaint determines where you should file it. The table below tells you where and how to file your complaint.

Type of Complaint Agency to File With How to File
Employment (e.g., issues at work or in applying for a job) Equal Employment Opportunity Commission (EEOC) Follow instructions on the EEOC site
Air travel (involving a specific airline) Department of Transportation (DOT) Follow instructions on the DOT site
Housing (e.g., denied housing or denied an accessible living space based on disability) Department of Housing and Urban Development (HUD) Follow the instructions on the HUD site
Complaints involving anything else Department of Justice, Civil Rights Division See below

Filing a Complaint with the Department of Justice, Civil Rights Division

There are three options for filing:

  1. Online
    Follow instructions on the DOJ site
  2. Mail
    Fill out and send the paper ADA Complaint Form a letter containing the same information, to:

    U.S. Department of Justice
    Civil Rights Division
    950 Pennsylvania Avenue, NW
    4CON, 9th Floor
    Washington, DC 20530

  3. Fax
    Send to (202) 307-1197

Remember to keep a copy of your complaint and the original documents for your own records.

If you’d like more information, our answers to common questions is a good place to look.